Zen Drafting Studio (ABN 43 680 612 131) respects your privacy. This policy explains what personal information we collect, why, and how we handle it, in line with the Australian Privacy Principles.
What we collect
When you contact us or request a quote, we collect the details you choose to give us, such as your name, email address, phone number, project suburb or address, lot size, project type, budget range, timeline and project details. If you engage us, we also collect information needed for your project, such as surveys, title documents and existing plans.
When you visit our website, Google Analytics collects anonymous usage information, such as pages viewed, approximate location, device type and how you arrived at the site.
Why we collect it
- To respond to your enquiry and prepare a fee proposal
- To deliver drafting and documentation services if you engage us
- To communicate with councils, certifiers and consultants on your project, with your agreement
- To understand how our website is used and improve it
We do not sell your personal information. We will not add you to marketing emails without your consent, and you can unsubscribe at any time.
Who we share it with
We share information only where needed to provide our services or run our business, including:
- Our production team. Part of our drafting team is based in Asia. Project information (such as plans, surveys and site details) may be shared with them to prepare your drawings. We take reasonable steps to ensure they handle it in line with the Australian Privacy Principles.
- Councils, certifiers and consultants involved in your project, such as surveyors, engineers and BASIX or NatHERS assessors.
- Service providers that help us operate, including our website host (Vercel), email delivery (Resend) and Google (Analytics, email and file storage). Some of these providers store data overseas.
Cookies and analytics
Our website uses Google Analytics, which sets cookies to measure visits. These cookies do not tell us who you are. You can block or delete cookies in your browser settings, or use Google's opt-out browser add-on. The website still works without them.
How we keep it safe
We store information in secure, access-controlled systems and keep it only as long as needed for the purposes above, or as required by law.
Access and correction
You can ask to see or correct the personal information we hold about you by contacting us. We'll respond within a reasonable time.
Questions or complaints
Contact us at imu@zendrafting.com.au or call 0499 942 420. Our address is 14 Richmond St, Denistone East NSW 2112. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.